Privacy policy

Makelaarsgilde Leiden B.V. is committed to protecting your personal data. In this Privacy Policy, we want to provide clear and transparent information about how we handle personal data.

We make every effort to guarantee your privacy and will therefore handle personal data with care. PRO Real Estate Group B.V. complies in all cases with the applicable laws and regulations, including the General Data Protection Regulation. This means that we will in any case:

Process your personal data in accordance with the purpose for which it was provided; these purposes and types of personal data are described in this Privacy Policy;

• Limit the processing of your personal data to only those data that are minimally necessary for the purposes for which they are processed;
• Asking for your explicit consent if we need it for processing your personal data;
• Have taken appropriate technical and organizational measures to ensure the security of your personal data;
• Not pass on personal data to other parties, unless this is necessary for carrying out the purposes for which they were provided;
• Are aware of your rights regarding your personal data, wish to point these out to you and respect them.

As Makelaarsgilde Leiden B.V., we are responsible for processing your personal data. If, after reading our Privacy Policy, or in a more general sense, you have any questions about this or wish to contact us, you can do so via the contact details at the bottom of this document.

Processing of Personal Data from Customers or Suppliers

Personal data of customers or suppliers are processed by Makelaarsgilde Leiden B.V. for the following purpose(s):

• Administrative purpose;
• Back and front office operations;
• Communication about the assignment and/or invitations;
• Carrying out or issuing an assignment.
• Basis for this personal data is:
• The agreed assignment;
• Justified interest.
• Relationship management & contact;
• Product and service development and improvement;
• Marketing;
• Safety and security;
• To prevent fraud, abuse and improper use;
• Statistical and scientific purposes.

For the above purpose(s), Makelaarsgilde Leiden B.V. may request the following personal data from you:

• First name(s)
• Insertion;
• Last name;
• Address
• Zip code
• City
• Place and date of birth
• Number of identification and until when it is valid
• Marital status
• (Business) Telephone number;
• (Business) E-mail address;
• Gender
• Copy of ID, passport photo BSN number not made visible
• Landlord statement
• Residence document
• Bank statement
• Salary slip
• Employer statement
• Employment contract
• Annual documents
• Accountant's statement
• Mortgage statement
• Indication of net aggregate income
• Information regarding maximum rent and effective date
• Information regarding family composition

Your personal data will be stored by Makelaarsgilde Leiden B.V. for the purposes of the aforementioned processing(s) for the period:

• For the duration of the agreement and then only in the financial administration for up to 7 years.

Processing of personal data of Newsletter subscribers

Personal data of newsletter subscribers are processed by Makelaarsgilde Leiden B.V. for the following purpose(s):

• Informing the person through news communications.
• The basis for these personal data is:
• The Newsletter subscription form;

For the above purpose(s), Makelaarsgilde Leiden B.V. may request the following personal data from you:

• First name;
• Insertion;
• Last name;
• E-mail address.
• (Business) telephone number
• Address
• Postal code
• City

Your personal data will be stored by Makelaarsgilde Leiden B.V. for the purpose of the aforementioned processing(s) for the period:

• During the period of registration.

Processing personal data of prospects, stakeholder/lobby contacts and/or interested parties

Personal data of prospects, stakeholder/lobby contacts and/or interested parties are processed by Makelaarsgilde Leiden B.V. for the following purpose(s):

• Provision of information in the form of newsletters and/or targeted contacts.
• The basis for this personal data is:
• Verbal consent, issue of business card and/or via link on LinkedIn;

For the above purpose(s), Makelaarsgilde Leiden B.V. may request the following personal data from you:

• First name;
• Insertion;
• Last name;
• Phone number;
• E-mail address.

Your personal data will be stored by Makelaarsgilde Leiden B.V. for the purposes of the aforementioned processing(s) for the period:

• For the period that you are considered a prospect, stakeholder/lobby contact and/or interested party. Candidate buyers' data will be kept for a maximum of 4 weeks after the file is closed (transfer of the property to which they have responded).

Processing of personal data of Employees.

Personal data of employees are processed by Makelaarsgilde Leiden B.V. for the following purpose(s):

• Execution of the employment contract.
• The basis for these personal data is:
• The employment agreement.

For the above purpose(s), Makelaarsgilde Leiden B.V. may request the following personal data from you:

• First name;
• Insertion;
• Last name;
• Phone number;
• E-mail address;
• Date of birth;
• Salary information;
• Copy of ID;
• BSN number;
• Bank information.

Your personal data will be stored by Makelaarsgilde Leiden B.V. for the purposes of the aforementioned processing(s) for the period:

• For the period of a contract and then only in the financial administration for up to 7 years.

Provision to third parties

We may provide the information you provide to us to third parties as necessary to carry out the purposes described above.

For example, we use a third party for:

• Providing the internet environment of the AVG program;
• Taking care of the (financial) administration;
• Taking care of newsletters and invitations.
• Taking care of our CRM systems
• Calling candidate buyers/sellers

We never pass on personal data to other parties with whom we have not concluded a processing agreement. We naturally make the necessary agreements with these parties (processors) to ensure the security of your personal data. An exception to this is in the context of data portability. This is a right of a data subject that consists of transferring his or her personal data on request from one responsible party to another (e.g. Notaries). It is a right because it serves the data subject.

Furthermore, we will not provide the data provided by you to other parties unless required and permitted by law. An example is when the police request (personal) data from us as part of an investigation. In such a case we are obliged to cooperate and hand over this data. We may also share personal data with third parties if you give us written permission to do so.

Within the EU

We do not provide personal data to parties located outside the EU.

Minors

We only process personal data of minors (persons younger than 16 years) if written consent is given by the parent, guardian or legal representative.

Retention period

Makelaarsgilde Leiden B.V. does not retain personal data longer than necessary for the purpose for which it is provided or required by law.

Security

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, for example, we have taken the following measures;

• All persons who may have access to your data on behalf of Makelaarsgilde Leiden B.V. are bound to secrecy.
• We maintain a password policy on all our systems;
• We make backups of personal data in order to be able to recover them in the event of physical or technical incidents;
• Our employees are informed of the importance of protecting personal data.

Processing of Personal Data of House Seekers and Tenants

Personal data of House Seekers and Tenants are processed by Makelaarsgilde Leiden B.V. for the following purposes:

• Provision of information in the form of automatically generated matchmails;
• Administrative purposes

Basis for this personal data is:

• The Housing Seeker registration form.
• The rental agreement

For the above purpose(s), Makelaarsgilde Leiden B.V. may request the following personal data from you:

• First name(s);
• Initial(s);
• Last name;
• Address;
• Postal code;
• City;
• Date of birth;
• E-mail address;
• Gender;
• Mobile phone number;
• Indication of net aggregate income;
• Information regarding maximum rent and effective date;
• Information regarding family composition;
• Copy of ID, passport photo and BSN number not made visible;
• Income data in the form of recent pay slips and a work contract or annual figures, only if the intention is expressed to rent a property.

Your personal data will be stored by Makelaarsgilde Leiden B.V. for the aforementioned processing(s) for the period:

• For the duration of the rental agreement and thereafter only in the financial administration for up to 7 years.

Verwerking van persoonsgegevens van bezoekers van de website

Personal data of website visitors are processed by Makelaarsgilde Leiden B.V. for the following purpose(s):

• Improvement of the website
  Basis: Legitimate interest
• Tracking users across multiple devices and websites
  Basis: Consent
• Remarketing
  Basis: Consent

We set the following types of cookies:

Necessary

Necessary cookies are required for a website or app to function properly. Examples include navigation and being able to distinguish between visitors and bots. Our website cannot function correctly without these cookies.

Analysis

Analytical cookies are used to collect data about website visits, for example to keep track of numbers of visitors. This data is then used to improve the website.

We collect data using Google Analytics and Google Signals. We only use aggregated data for this, or data that cannot be traced back to individual visitors. We do not use other Google services in conjunction with these cookies.

We do not share this data with Google. This means that Google processes this data, but may not use it to improve its own Google services.

Marketing

Marketing cookies are used to track visitors outside of one's own website over time. Personal interests can be derived from the information about websites visited. This allows organizations to show their website visitors targeted ads, for example.

Tracking cookies make it possible to create profiles of people (profiling) and treat them differently. Tracking cookies usually process personal data.

We do not place any marketing cookies ourselves on our website. If you give permission for marketing cookies, Youtube does track which videos you watch on our website and Facebook tracks whether you follow us via the social media button. From this, these companies can derive interests to show personalized ads.

Read more about the specific cookies that are placed in our Cookie statement.

Delete cookies?

On consumentenbond.nl there is a guide on how to delete cookies. Here you will find how to delete cookies from Chrome, Firefox, Edge and Safari. It also tells you how to delete cookies from your smartphone and/or tablet:
https://www.consumentenbond.nl/internet-privacy/cookies-verwijderen

You can turn off personalized ads in your Google Advertising Center by setting the "Personalized ads" option to "Off." You can find your Advertising Center here:
https://myadcenter.google.com/?ref=privacy-policy&hl=nl

If you do not want your data to be used by Google Analytics, you can download an Add-on for that purpose here:
https://tools.google.com/dlpage/gaoptout

Rights regarding your data

You have the right to access, correct or delete the personal data we have received from you. You can also object to the processing of all or part of your personal data by us or one of our processors. You also have the right to have us transfer the personal data you have provided to yourself or on your behalf directly to another party. We may ask you to identify yourself before we can comply with the aforementioned requests.

Should we process your personal data on the basis of a consent given by you to this effect, you always have the right to withdraw this consent.

Complaints

If you have a complaint about the processing of your personal data, please contact us directly. If we cannot work it out with you, we will of course find this very annoying. You always have the right to lodge a complaint with the Personal Data Authority, the supervisory authority in the field of privacy protection.

Questions

If you have any questions or comments about our Privacy Statement, please contact us!

Contact details

Makelaarsgilde Leiden B.V.
Levendaal 75
2311 JE Leiden

leiden@remaxnl.onmicrosoft.com